FAQ

The first step is to interview potential Care Support Workers face-to-face to get to know them properly. Next, we check their career history, verify any qualifications and training, check their references, assess their physical and mental fitness, and make sure they have the right to work in the UK. After this comes the vetting procedure known as a Disclosure and Barring Service check (formerly known as a CRB check). The final stage is training to ensure potential Care Support Workers have the right skills and competencies. Care Support Workers must pass the initial training courses and satisfy all the above requirements before they are able to begin training on the job accompanied by an experienced Mentor.

All our Care Support Workers are trained to provide care and support according to the individual needs of our clients. Additionally, they are given full support in training for qualifications and developing new skills including specialist areas such as Dementia, Autistic Spectrum, or other complex care needs, for example Multiple Sclerosis (MS), Gastronomy Care - including PEG feeding, Parkinson’s, Catheter, bowel and Stoma care.

Yes, our aim is to match our Care Support Workers to our Service Users’ needs and to promote continuity by ensuring a key worker visits regularly with a back-up in place to meet any eventuality in the care provision. This also depends on how many care visits you have each week and to allow for periods of time where your regular person may be away on holiday, sickness, or other emergencies, we do try to keep the number replacement Care Support Worker to an absolute minimum.

Our experience tells us that people's care needs very often change. We therefore understand that care may need reviewing from time to time. Therefore, we carry out reviews on a regular basis with parties involved in the Service User’s care to discuss and agree changes in care needs which then allows us to implement the necessary variations to our Service Users’ care plan.

We put together a detailed plan for each of our clients, as well as setting out the care to be delivered and the weekly costs. Some people will be entitled to assistance with the cost of their care either from their Local Authority or via other Government grants. The hourly cost of care is from £18.50 and this covers personal care, light domestic chores, medical appointments to therapeutic activities and companionship.

Dependent on the nature of the service we provide, we are still able to provide care within a hospital setting with the permission of the hospital Ward and other professionals involved in our Service User’s care.

You have the right to cancel your contract within seven calendar days starting on the day the Notice of Right to Cancel is requested. Cancellation should be communicated by telephone, in writing or by email to the Registered Manager.