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FAQ

  • What checks do you undertake before offering employing a person to be a Care Support Worker?
    The first step is to interview potential Care Support Workers face-to-face to get to know them properly. Next, we check their career history, verify any qualifications and training, check their references, assess their physical and mental fitness, and make sure they have the right to work in the UK. After this comes the vetting procedure known as a Disclosure and Barring Service check (formerly known as a CRB check). The final stage is training to ensure potential Care Support Workers have the right skills and competencies. Care Support Workers must pass the initial training courses and satisfy all the above requirements before they are able to begin training on the job accompanied by an experienced Mentor.
  • Are they trained to provide services to include specialist conditions
    All our Care Support Workers are trained to provide care and support according to the individual needs of our clients. Additionally, they are given full support in training for qualifications and developing new skills including specialist areas such as Dementia, Autistic Spectrum, or other complex care needs, for example Multiple Sclerosis (MS), Gastronomy Care - including PEG feeding, Parkinson’s, Catheter, bowel and Stoma care.
  • Will I have a regular a carer or carers?
    Yes, our aim is to match our Care Support Workers to our Service Users’ needs and to promote continuity by ensuring a key worker visits regularly with a back-up in place to meet any eventuality in the care provision. This also depends on how many care visits you have each week and to allow for periods of time where your regular person may be away on holiday, sickness, or other emergencies, we do try to keep the number replacement Care Support Worker to an absolute minimum.
  • What happens if I need to increase the number or duration of visits in future? Will this be possible?
    Our experience tells us that people's care needs very often change. We therefore understand that care may need reviewing from time to time. Therefore, we carry out reviews on a regular basis with parties involved in the Service User’s care to discuss and agree changes in care needs which then allows us to implement the necessary variations to our Service Users’ care plan.
  • What are your hourly charges? And what do they cover?
    We put together a detailed plan for each of our clients, as well as setting out the care to be delivered and the weekly costs. Some people will be entitled to assistance with the cost of their care either from their Local Authority or via other Government grants. The hourly cost of care is from £18.50 and this covers personal care, light domestic chores, medical appointments to therapeutic activities and companionship.
  • What happens if I have to go into hospital for a period of time?
    Dependent on the nature of the service we provide, we are still able to provide care within a hospital setting with the permission of the hospital Ward and other professionals involved in our Service User’s care.
  • How do I terminate the service? How much notice is required?
    You have the right to cancel your contract within seven calendar days starting on the day the Notice of Right to Cancel is requested. Cancellation should be communicated by telephone, in writing or by email to the Registered Manager.

ADDRESS

Harrow Carers, 376-378 Pinner Road, North Harrow, Middlesex HA2 6DZ

CONTACT US

03300 882224
homecare@harrowcarers.org

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